RAX Conversion (European, GCC, Russian and Australian customers) FAQ:
How can I do a RAX conversion (or a Jailbreak) update??
Read our manuals and watch movies from our YouTube channel. We do not explain how it works under FAQ. You should read manuals and watch our YouTube movies before you read any further. For FAQ regarding JailBreak read our FAQ for JailBreak as well.
I bought the car and I don’t know the status of the radio in my car?
We have a test token that you put on a empty USB stick and plug into the radio. It will tell you if your radio have been converted by us (a issue for EU and ROW customer only) or if the unit is untouched/virgin. It will work on all radios unless it is the infamous version 13.19.XX of AGT in Switzerland that does not accepts USB sticks.
I have Chrysler model XXXX why can I not find any info about that car on your website??
We focus on the radio.. the important is that you know what type of radio you have, we really do not care about the specific Chrysler models/cars. VP3 and VP4 radios is the new standard radio for Chrysler and the models and wirings and adapters are identical wherever you find these fine radios.. for radio info use this link: http://www.driveuconnect.com/
Can I have other languages than Chrysler standard packages??
Currently we do only offers Chrysler standard languages (Supported languages are English, Spanish, French, Italian, Dutch, German, Polish, Portuguese, Turkish, Brazilian, Portuguese and Russian).
Can RAX converted radios (and Jailbreak) be updated after??
Yeas, we release RAX enabled updates ASAP they come online. On top of that we have a rollback software that you can use to get it back to factory standard. Personally I follow this rule “.. if it works don’t fuck with it”.
Do you use different programs for NA (North America) and EU (European Union) versions?
Yeas we do.
A jailbreak for NA looks something lie this: Jailbreaker_InstallOne_14_25_5015NA.rar
A RAX Conversion or jailbreak for EU or ROW (Rest Of World) may look something like this: Jailbreaker_InstallOne_14.22.1315_EU_RW.rar
Can I use the first (installone) file for all of your programs and updates??
Yeas you can.. the first file contains all settings (we actually only change the settings, no hacking). So a European customers that make a conversion from NA to EU and later opt in for a jailbreak can use the same USB stick for both the conversion and later the Jailbreak. He can also order both at the same time and run the conversion + Jailbreak in one turn..
Why do your Token files have strange names??
The name on the token can be like this 1C6RR7MT8ES127692+convert+dab+lang.token the name carries a instruction for the software guy and the installation firmware. The name can not be changed. Windows like to rename certain files. If that happens you must use a method that does not change or alter the name when you save it to the Tokens folder on USB stick 1. Suggest you use Copy/paste or the extract function on archive/emails.
Why do you have 2 USB stick for some services?
Customers from EU, GCC, Russia and Australian needs to update their databases for some services get their systems working as NA systems. NA customers so far only needs one (1) USB stick.
What is a Token file?
It is a license file that we use for protecting our settings files. This need to be placed in the “Tokens” folder on USB stick nr 1. You may run any USB stick without a Token file but it will not take effect before a token is in the folder and it may damage your radio (do not try this at home).
On a USB stick you may store several Token files in the Tokens folder. You can make several copies of that USB stick and run conversions or JailBreaks updates on your whole car fleet at the same time.
I am located in Canada will the SRT app work in my truck??
Yeas it will.
Will any of my SRT app be lost??
No app will be lost.
Will TMC work??
Yeas it will in most cases but read this as a background info. The TMC is programmed into the car computer at the factory when the car leaves the plant to a destination that have TMC. Many car dealers have exactly the same car but one have TMC the other car have no TMC. Reason is that he car having no TMC was originally planed to be shipped to a none TMC country, before one of the big car dealers bought it in a deal.
In USA TMC is broadcasted over XM Satellite Radio and Sirius Satellite Radio, all over the USA. In Europe we use standard FM-radio.
We have enabled the TMC for our RAX conversion customers (for export version cars only, USA/CA cars can not have TMC due to hardware issues).
Find more info here:http://en.wikipedia.org/wiki/Traffic_message_channel
Will DAB work??
DAB is a European digital radio system (standard). Equivalent to XM Satellite Radio and Sirius Satellite Radio in the USA.
We enable DAB radio in our conversion settings. You may choose to use DAB but please understand this:
For DAB to work you needs to have a DAB antenna (this is not standard on Chryslers export cars).
Your car must be a export car where the radio have a DAB motherboard.
DAB cannot and should not be activated on cars that have:
VP3 or VP4 NA -MX or -CA (click for pic).
What about factory warranties after using any of you RAX solutions??
Factory warranty will be void but you can always use our Rollback firmware to uninstall JailBreak or restore a converted radio (maps will still be there).
Can a garage see any signs of you programs (Warranty issues)??
A normal “grease monkey” can not be trained to that level. However trained eye may notice that versions etc is changed to none factory standards